FAQ

Terms and Conditions


Terms of Use

falbergolf.com is genuine Mizuno Performance Fitting (MPFS) account in UK reg. TR501 and approved Mizuno Performance DNA fitting Center

This site is owned and operated by trip.travel, s.r.o. under domain name falbergolf.com. These terms of use apply to and govern your, and any authorized user of your account, use of this site, including all services provided therein ("site"). Your use of this site signifies your agreement to be bound by these terms of use. If you do not agree to be bound by these terms of use, do not access or otherwise use this site. falbergolf.com reserves the right, at its sole discretion, to change, modify, add or remove any portion of this site or these terms of use, in whole or in part, at any time. Changes to these terms of use will be effective when posted. You agree to review these terms of use periodically to be aware of any changes. Your continued use of this site after any changes to these terms of use are posted will be considered acceptance of those changes. Before using this site, review the falbergolf.com Privacy Statement.

Return Policy

falbergolf.com will exchange or refund merchandise purchased through our retail stores, catalog, or website, within 14 days of product receipt, accompanied by the original sales receipt and in new, unused condition - for stock items.

Exceptions and Exclusions

falbergolf.com reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders, custom clubs, assembled or altered components, personalized item. Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may also be refused.

Customised or Personalised Products (Custom Fit)

Customised and Personalised Products (Custom order - all golf clubs offered on falbergolf.com) do not fall under our standard returns policy therefore please read through our terms and conditions below.

  • Customised or Personalised orders cannot be cancelled once the job has been passed to the supplier
  • Full payment will be required prior the job being confirmed by the supplier
  • Lead times are used as estimates only and we have no control for delays that happen with the suppliers or manufacturers


These products are specially manufactured/altered by the authorised supplier of the product or by a third party appointed by the supplier. Most items are made up from components to your specification in their customisation workshops. This means the lead time for customised products from our suppliers is an average of around 30-90 days. Once a customised order has been placed it cannot be cancelled nor refunded. It is your responsibility to check and confirm the full specification displayed prior confirmation of your order. Once the manufacturing process has begun we cannot make any alterations and you will have no choice but to accept the product as delivered.

Warranty Claims/Defective Returns

Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturer’s products, or may be found on their respective website. Any Defective product may be returned anytime while under the manufacturer’s warranty period.

Shortages

Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise

Products may be returned to any falbergolf.com store. To return an item to our Distribution Center we encourage you to re-use your original shipping carton. Please note the reason for your return on your packing slip, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name, address and phone number or email address, the order number, and the reason for the return or exchange. If the exchanged item will cost more than the original item ordered, please include a method of payment to cover the difference.

Wrap the package securely and send it to the following address:

falbergolf.com
Mizuno Golf Specialist
Bystrcka 38
CZ 62400 Brno


Trademarks

Many of the marks found throughout the website are marks of falbergolf.com, whether registered or pending registration in the U.S. or foreign countries, or whether rights have been acquired solely through use of the marks. Use of the trademark symbols “®” or “™” is limited to one or two prominent trademark usages for each mark per page. However, falbergolf.com still retains rights in the mark whether or not the “ TM” or “®” is used. Use of these trademarks is prohibited unless otherwise authorized in writing by falbergolf.com. Pursuant to certain requirements of distribution partners, falbergolf.com has included the “™” and “®” symbols on the first or most prominent use of distribution partners' trademarked terms.

Copyright

The copyright in all material provided on this Site is held by falbergolf.com or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of falbergolf.com or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only; provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without falbergolf.com permission, “mirror” any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Mizuno Golf Websites


Mizuno Golf Europe Website http://golf.mizunoeurope.com/

Mizuno Corporate website: http://corp.mizuno.com

Mizuno Golf Custom Options


Lengths / Swingweights

For most iron models Mizuno offer lighter weight heads which can be used to keep the swing weight to a standard balance for club lengths up to +1/2″ longer. Anything longer than that and the swing weight will increase above the recommended balance. (As a rough calculation, every extra 1/2″ in length will increase the swingweight by 3 balance points).

Irons can be built from 1″ shorter than standard up to a maximum of 2″ longer than standard. Woods can be built +/- 1″ from standard length but the swingweight will increase by 3 points for every +1/2″ and reduce by 3 points for every -1/2″.

Loft and Lie adjustment

Mizuno irons can be adjusted to varying degrees depending on model and material type. In some cases, due to the softness of our forgings, “craftsman’s” marks on the hosels may result from bending them to the required loft / lie.

Any adjustment to loft will alter the bounce angle on the sole. Making the loft stronger will increase the offset and reduce the bounce angle. For possible adjustments to particular models, please refer to the model page. Iron lofts can be adjusted up to 2 degrees stronger than standard (note: making the loft stronger willincrease the offset and reduce the bounce angle of the sole). No loft or lie adjustments can be made to drivers or fairway woods.

Grips / Grip thickness

Mizuno fit .580 core grips as standard to all men’s steel shafts with the exception of Dynamic Gold R300 (as they have a smaller butt size a .560 is used). Grips can be thickened with up to 5 layers of tape (Tour Velvet Midsize is equivalent to about 5 tapes).

European custom equipment is assembled at Mizuno’s Cumbernauld Facility, in Scotland

Custom Fit Options

European custom equipment is assembled at Mizuno’s Cumbernauld Facility, in Scotland – the home of golf. This ensures the quickest possible service within Europe, whilst maintaining strict quality control.

Procedures and working practices strictly follow those of Mizuno’s custom line in Yoro Japan. The Scotland factory is know as ‘little Yoro’ within Mizuno.

Within the UK custom iron sets are despatched within 5-7 working days of receiving a European order. Delivery times will vary dependent on retailer’s location and working practices.